OCA is about making partnerships
Vendors tell you what you want to hear. Partners tell you what you need to hear.
We’re in business to help people
With our roots dating back to our formation in 1983, we began as a full service employee benefit brokerage firm. At the request of one of our clients, we began providing Cafeteria Plan administrative services to our clients in 1986 and expanded our services to include Health Reimbursement Arrangements in 2004. As an established benefit broker, our founder made the critical decision to stop writing new insurance coverage and elected to focus on the administration of TPA services.
As a growing family-owned business, we recognize the value of partnering with the very best. To build our distribution system, OCA made a conscious effort to reach out to the best brokers and general agents. Back in 1997 for compliance purposes we retained what industry experts consider the preeminent legal counsel in our industry, Alston & Bird. We have coupled this with industry leading technology and a core philosophy that we hire, train, and develop employees that know they have one fundamental job to do; to help people!
Focus on Compliance
When choosing a Third-Party Administrator, ease of use is important, but compliance is imperative. The rules are the rules and by choosing OCA, you’ll get the best of both worlds; ease of use and compliant administration done right! Through our compliant standards, OCA saves employers more money through diligent and thorough claims adjudication than an administrator with lower fee’s. We’ve also surrounded our firm with whom industry experts consider the preeminent legal counsel in our industry, Alston & Bird.
Dedicated to Training and Education
We view our role as more than just a Third-Party Administrator, but as a portal of reliable information and education. We’ll meet with any size organization and come up with a plan that’s best for them. We’ll meet with the employees during the initial enrollment meeting, as well as conduct follow-up meetings whenever called upon. The more educated everyone is, the more successful the program will be.
OCA’s administrative platform provides state of the art technology. Whether with our online employer and employee portal, mobile application, or our new automated claim feed service, we provide the highest level of technology to simplify the process for our participants.
Dedicated to Service
Every employee that works at OCA from their final interview through the on boarding process is ingrained with one simple rule; your number one job at OCA is to help people. We don’t consider ourselves to be perfect, but we do hold ourselves to be accountable. This may be why OCA’s client retention is over 98% year over year.