New System Enhancements!
The enhanced platform will be a significant upgrade for brokers, employers, and plan participants.
The most flexible and easy-to-use experience in the market!
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Make sure you’re aware of all the new improvements!
Our enhanced system will be the most flexible and easy-to-use experience in the market! It’s very important to OCA that we provide clear communication and transparency with our broker partners and employers. Here are some helpful FAQs that review the transition to the enhanced platform.
When will clients be upgraded?
Will my fees increase?
Will clients have a new login?
How will OCA handle the run out period?
How will clients know which check is associated with which system/plan year?
Will there be a new fax line?
Will members need to download a new mobile app?
Will employers have multiple logins?
Will the COBRA system change as well?
Will the employer need to complete new paperwork?
Will participants receive new debit cards?
When will employees receive their new debit card?
When will the existing mySource debit card shut down?
How will employer funding work?
How will the 75-day grace period work between the old/new platform?
What happens when your HRA and FSA have different plan renewals?
What is a black-out period?
Do you want to demo the employer or participant portal?
Alerts & Communication
The new platform automates the distribution of event-triggered communications to your consumers via email or text. Depending on the alert or communication, it may not be appropriate to include personal-, account-, or healthcare-related information in the body of an email or text. In these communications or circumstances, we can simply send a message directing consumers to view a new communications or alert via the Portal or Mobile message centers – ensuring communications and consumer data remain safe and secure, within the online and mobile applications.
An example of one report is the “employer disbursement” report which provides a consolidated list of all transactions (card swipes, reimbursed manual claims, and refunds) for an employer group during a specified time period. This gives a clear, concise view of a group’s spending activity, and provides employers with the ability to easily reconcile claims.
The new system will allow for easy online enrollment and/or terminations for brokers and employers. Members will now have access to self-service and decision support resources at their fingertips where they can better understand the full value of their accounts, such as how much they should contribute based on their past spending and current care needs. Click here to watch some of our new video’s that review the new participant portal!